Contact BYMS

How can BYMS help?

Start with website chat for everyday questions. Detailed custom orders move to WhatsApp; formal enquiries use email.

1 · General questions

Chat with us

For product, pricing, sizing, delivery, and order-status questions, open the Shopify Inbox chat bubble on this page.

Use the official chat bubble on this page
2 · Detailed custom orders

WhatsApp Business

Use WhatsApp for reference images, measurements, personalization, quotes, written design approval, and production updates. After the quote, custom-order deposits are paid through InstaPay or bank transfer.

Discuss your custom order on WhatsApp
3 · Formal or business enquiries

Email BYMS Support

Use email for business or bulk enquiries, complaints, privacy requests, documents, invoices, or when chat is unavailable.

support@byms.store

Need to send a formal message through the website instead? Choose one:

Ask about an order or product

Order status, delivery, a product question, or an issue — we are on it.

For the fastest help with these questions, use the Shopify Inbox chat bubble.